Returns & Exchanges

At London Lash, we want you to be completely satisfied with your professional supplies; however, if you are not happy with your purchase, you can return unopened and unused items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and details of the products you wish to return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Ensure all items are in their original, unopened packaging and securely pack them to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send your parcel back to our London distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will process your refund or exchange within 5-7 business days.